Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Account Information: Name, email address, and password when you create an account
• Profile Information: Language learning preferences, proficiency level, and learning goals
• Payment Information: Processed securely through Apple App Store or Google Play Store (we do not store your payment details)

1.2 Usage Data

We automatically collect certain information when you use our app:

• Conversation Data: Text of your AI conversations to provide personalized learning experiences
• Audio Recordings: Voice recordings when you practice pronunciation (only with your permission)
• Progress Data: Learning metrics, completion rates, and performance analytics
• Device Information: Device type, operating system, unique device identifiers
• Usage Statistics: App features used, session duration, and interaction patterns

1.3 Information from Third Parties

If you sign in using third-party services (Google, Apple), we receive:

• Your name
• Email address
• Profile picture (if available)

2. How We Use Your Information

We use the collected information for the following purposes:

• Provide Services: Deliver AI-powered English learning conversations and lessons
• Personalization: Adapt content to your learning level and track your progress
• Improvement: Analyze usage patterns to improve app features and user experience
• Communication: Send important updates, notifications, and customer support responses
• Account Management: Process subscriptions, handle account-related requests
• Security: Detect and prevent fraud, abuse, and technical issues

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We work with third-party service providers who help us operate our app:

• AI Services: OpenAI or similar providers for conversation processing
• Analytics: Firebase, Google Analytics for usage statistics
• Cloud Storage: Secure cloud services for data storage
• Payment Processing: Apple App Store and Google Play Store

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

3.2 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Protect the rights and safety of our users

4. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security audits and updates
• Limited employee access to personal data

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Privacy Rights

5.1 Access and Correction

You can access and update your account information directly in the app settings.

5.2 Data Deletion

You can request deletion of your account and all associated data through:

• App Settings → Account → Delete Account
• Emailing us at support@activlingo.com

Upon request, we will delete your data within 30 days, except where retention is required by law.

5.3 Data Portability

You can request a copy of your personal data by contacting support@activlingo.com.

5.4 Marketing Communications

You can opt out of marketing emails by clicking "unsubscribe" in any email or adjusting your notification settings in the app.

6. Children's Privacy

ActivLingo is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at support@activlingo.com.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our app, you consent to the transfer of your information to our facilities and service providers worldwide.

8. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy in the app
• Sending you an email notification
• Displaying an in-app notification

The "Last Updated" date at the top of this policy indicates when it was last revised.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access your personal information
• Right to equal service and price

To exercise these rights, contact us at support@activlingo.com.

11. GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, contact us at support@activlingo.com.